Can I return products I have purchased through Snake Racing?
Parts that have been abused, installed, modified, or damaged will NOT be accepted for a refund.
If you need to return an item, please sign in to My Account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Refunds are provided for product only, all return shipping and handling fees are the responsibility of the purchaser.
A 20% restocking / handling fee will be applicable for all correctly shipped, unused items returned within 30 days of purchase.
All return items are to be addressed to;
ATTN Returns Department
50 Waterview St
Carlton NSW 2218
Please include the following details with items being returned so a refund can me made where applicable;
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).